I do appreciate your trust and support on me, just like most enterprises, we are gradually resuming our business, I do appreciate that if you could wait a little longer for the shipment，since I am already prepare your order, and could arrange the shipment within XX days.

I do appreciate your trust and support on me, just like most enterprises, we are gradually resuming our business, if you could wait to XXX. I could give you a coupon on your next order, or I could send one more item as the gift.

I do understand that you can’t wait for that long. You could request the refund in your account, if you need any assistance, you may contact us, we will help you with it.

Affected by the globally spread of 2019 – nCov, some countries might will set bounds to the import amount and adjust the delivery paths to control the spread of pandemic, there is an expected delay on the delivery.

We suggest you pay a close attention on any adjustment or the announcement from your internal logistics company or government. Meanwhile, I will also inform you the latest logistics situation. Thanks for your understanding and patience.

Affected by the globally spread of 2019 – nCov, some countries might will set bounds to the export and import amount, some packages got returned because of this limitation.

We are working with the logistic company and the authorities, and trying to seek more paths for sellers to send out the packages, and make sure the goods could be sent out as soon as possible. Thanks for your understanding and patience.

We will diligently seek to the best of our ability and minimise the effects of these delays on you.

If you have any concerns, please contact us first and we will be happy to help. Thanks for your business and patience during these times.

Your understanding and support will be highly appreciated.

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